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811 flooded with calls

Alberta Health Services (AHS) says they are training additional clinical staff who are continuing to come on board to provide dedicated additional COVID support.
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FILE PHOTO/St. Albert Gazette

Health Link 811 is experiencing very high call volumes due to people looking for advice on COVID-19.

AHS posted on social media that they are overloaded with calls from Albertans concerned about COVID-19 and advised people to try and call between 10 p.m. and 10 a.m. or between 3 p.m. and 6 p.m.

Alberta Health Services (AHS) says they are training additional clinical staff who are continuing to come on board to provide dedicated additional COVID support.

AHS asks for you to help the call volumes by visiting http://alberta.ca/covid19 if you do not need a health assessment.

For health concerns unrelated to COVID-19, consider visiting http://ahs.ca/options to find out where to get the right care for your health needs.

Do not call 911 except for in the case of an emergency where life, safety, or property is in immediate danger or there is a crime in progress.

Do not call Health Link if you are waiting to be tested. You will be contacted to arrange for testing. In the meantime, please follow self-isolation procedures to reduce the risk of transmission.

Do not call Health Link if you are waiting for your COVID-19 test results. They do not have access to your results. If you have been tested for COVID, remain in self-isolation until you are called directly with your test results.