DETAILS
Performance Management: Hiring, Coaching and Retaining High Performance, Superior Employees for Small Business
by Lloyd Kenney
154 pages
$23.95
Available at The Bookstore on Perron, 7 Perron St.
When it comes to finding a better way for small businesses to manage employees, Lloyd Kenney wrote the book, which is aptly called Performance Management: Hiring, Coaching and Retaining High Performance, Superior Employees for Small Business. Want to help grow your small business by enhancing your people skills, having better people on your team, and helping the people on your team to be better employees? Look no further.
The 78-year-old St. Albert resident spent the better part of four decades working in various management capacities with the Co-operative Retailing System throughout Western Canada set about writing the book with the goal of helping more small businesses improve their productivity and boost employee job satisfaction ratings.
“It's always worthwhile remembering that employees who are well satisfied with their jobs are also more engaged and productive,” the author wrote in an email to the Gazette following up his phone interview. “It's interesting to note that in his book As A Man Thinketh, James Allen said that businesses and society need ‘systems’ in order to be successful. And he wrote that about 120 years ago. Performance Management is a ‘system’ to help those small businesses.”
When he retired from the CRS in 1998, he was invited to help out some small business owners with staff appraisals.
“After asking a couple of questions, I realized that they really had nothing for me to work with. That's when I started creating what I called a performance planning program, which included everything from a basic personnel policy to job descriptions and work plans, appraisals. We had had a good appraisal system in the Co-op system, so I adapted it to small businesses.”
After 20 years working locally as the CEO of Callcraft, he has now set his sights on boosting the bottom line for more than three-quarters of a million businesses with less than 100 employees across North America. The book is now available locally at the Bookstore on Perron and on Amazon to extend its reach even farther abroad.
It’s a comprehensive all-in-one guide that delves deep into the why, what and how of performance management.
“I think that any small business owner, if he had the time, he could probably create his own performance management package for his business just with the book.”
The book is basically the comprehensive written version of what his business offers with its service called Performance Management, found at performanceplanning.ca.
