The City of St. Albert is reopening its front counter facilities on Tuesday.
Starting Aug. 4, all of the front counter facilities at the city will be open to the public after in-person services were closed in March and transitioned online.
Business licensing, property tax and utility payments can be processed in person again. Other front counter services now open include Community Services, Engineering Services, Planning & Development, Legal & Legislative Services, Fountain Park Recreation Centre, and the offices of the mayor and chief administrative officer.
Visitors will notice a few modifications in place due to the COVID-19 pandemic, including hand sanitizer stations, increased signage like directional decals, and protective plexiglass guards.
You'll also need to wear a face mask before entering, according to the city, and more details on that will come in the next few days.
Regular hours will resume from Monday to Friday, 9 a.m. to 5 p.m., and services will be closed on holidays.
Front counters may be open, but that doesn’t mean you have to come in to pay your taxes, bills or licence fees.
All available online services, like the MyCity online portal (which allows users to manage their dog and business licences, review their assessment/taxation and utility records, and also register for e-billing) can be located at Online Services.
To keep everyone safe, the city is reminding residents to not enter any city facility if you're feeling sick, and respect all modifications and restrictions in place.
Front counter services at Servus Place reopened on July 20, the city noted.
Planning and Development on the second floor
Planning and Development has updated its online service to encourage electronic application submissions and discourage paper submissions. Please use the following links to submit the appropriate applications:
St. Albert Place
Utilities, business licensing, dog licences and tax payments can all be made using MyCity. If you need instructions on how to register, call the main switchboard at 780-459-1500.
All business renewals can be completed online through MyCity.
Community Services Front Counter
All Aboard pass holders can purchase new transit passes at Community Services front counter services.
Front counter services will be open to the public for needs including contractor services, access to city property permits and organic/compost pick up.
Clients will continue to receive counselling services over the phone and as video call sessions. In-person counselling will be on a case-by-case basis, with a maximum of four counselling clients per day.
The city notes the St. Albert Food Bank has been open during the COVID-19 pandemic.
Cemetery services are available by appointment at 780-459-1500.
Transit services at Liggett Place will resume regular operations, including transit pass and ticket purchases, and transit-related lost and found needs. Transit purchases can also be made at St. Albert Place front counter services.
Customers who purchased an April pass can bring their pass to Liggett Place and can either exchange their pass for another month or receive a refund. Office hours are Monday to Friday from 8 a.m. to 5 p.m.
Maloney Place (RCMP)
Restrictions on entering the St. Albert RCMP detachment and Municipal Enforcement Services area are still in place.
However, the local detachment did resume some front-counter services at Maloney Place by appointment only on July 13.
Appointments will be accepted for regular criminal record check and fingerprint services. Call 780-458-4315 to set up an appointment.
Motor vehicle collision reports will continue to be handled through phone and email. To report a collision or found property, call 780-458-7700.
Modifications have been made to the building based provincial guidelines to ensure the safety and well-being of residents, staff and visitors. One person will be allowed to enter at a time by appointment only.
If you have an emergency, no appointment is necessary.